Blog

Your employees are the backbone of your hotel. They interface with guests, manage day-to-day operations, and (this year more than ever) wear many hats. As we approach Thanksgiving, we want to help you show your appreciation for your staff members. They’ve stepped up to the plate to help you during these tough times, and expressingRead more

The holidays may still feel miles away, but the time to order supplies to ensure they arrive on time is quickly coming to an end. If you have yet to restock essential items or need to order specialty products for the holiday season, now is the time to do so. Feeling overwhelmed? Check to ensureRead more

As we approach the holiday season, many people are rethinking their traditional holiday season plans. Some plan on staying home, but many are looking forward to safe travels to see friends and family for the first time in months. For many, staying in a hotel this holiday season is the preferred choice. In fact, 43%Read more

In just a few short weeks, Halloween will be here. While the hospitality industry still faces tremendous uncertainty, this holiday can be a good way to bring some joy to otherwise trying times. As you are working to keep guests protected and comfortable, here are a few ways PPE can help your hotel celebrate HalloweenRead more

A guest-first mentality has always been the standard for many hotels. Especially during these times, it can be easy to put 100% of your energy and focus on your guests. However, don’t forget that the best parts of the guest experience come from your employees. Keeping your team safe, secure, and happy will trickle downRead more

This year has been unlike any other. The normal travel patterns of years past have been thrown out the window, especially when it comes to vacationing. As a hotel owner, knowing what to expect is important to ensure your hotel is appropriately stocked and ready for the changing surges and slow periods.  In the wakeRead more

In the midst of a global pandemic, many people hold different levels of concern and take their own precautions to stay protected against the virus. Some are worried about contact with others, work hard to stay home, wear masks at all times, and maintain distance. Others aren’t as concerned and may be actively continuing theirRead more

When guests come to visit your hotel, the check-in process is almost always their first point of contact with employees. This interaction can quickly set the tone for the rest of their stay. During the global pandemic, it’s necessary to change some of your normal check-in protocols in relation to national and local safety guidelines.Read more

Each step of your hotel’s reopening plan has been thoughtfully designed – you have proper safety measures, sufficient cleaning supplies on hand, and protocols in place should an emergency occur. All of the big items are ready to go, but have you sufficiently prepared the smaller details? It’s likely the little items – the onesRead more

Summer is historically the biggest travel season of the year. But with a global pandemic, travel volumes are significantly less. Now that states are starting to lift their stay-at-home orders and transition through phases of reopening in the United States, what does this mean for travel?  If You’ve Already Reopened: Travel With Caution While travelRead more