As the light at the end of the pandemic tunnel gets closer and closer, the anticipation to travel again is picking up. To make the return to normal as safe and seamless as possible, it will be essential for hotels to create and enforce safety standards that keep both guests and employees as safe as possible throughout the transition. Once your standards are established, here are a few tips on how to encourage guests to participate in safety procedures.
Make it Fun
Every city, state, and region of the country has had different requirements for COVID-19 regulations, and the same will remain true even as domestic travel picks back up. In order to effectively communicate the specific standards of your hotel & region, use fun eye-catching custom signage. Incorporating silly saying or fun plays-on-words can draw attention to the regulations you must communicate and make it feel more exciting for guests to comply with your requests.
Make it Easy
The best way to encourage guests to participate in safety procedures is to remove any unnecessary barriers to participate. If you have a long list of strict standards posted all over your hotel, guests may feel restricted and overwhelmed, or see your presentation of these guidelines as too harsh. Instead, include a comprehensive list in an email before their stay, and have your front desk staff verbally remind guests of your expectations. The easier your guidelines are to follow, the higher the likelihood they will be followed and the better your guests’ experience will be.
Make it Accessible
Finally, taking extra steps to make sure safety procedures as accessible as possible will increase your guest participation in them. Offering dispoable masks in the lobby and in guest rooms can ensure that guests always have one on-hand. Setting up sanitizer stations at elevator entrances and public doorways can also help make your guests feel like they are being taken care of, and encourage them to listen to your requests.
Front Desk Supply is committed to helping you give the best guest experience possible while transitioning back to normal occupancy rates. Having fully stocked supplies in place, including signage and PPE, is vital to ensure your hotel functions safely and efficiently from check-in to check-out.
Unsure about how to help your hotel continue functioning successfully during these changing times? Download our Free Hotel Checklist. This list provides your hotel with information on how to keep your doors open safely and successfully.
Many of the items on our hotel checklist are available for purchase on our new website.