Blog

If this year has taught the world anything, it’s that the unexpected can present itself at any time. A shake-up can happen that significantly impacts your ability to do business even when things feel calm. To prepare your hotel for any life changes, it is important to make plans at all organizational levels. Here areRead more

As we move into the fall season, many states are making changes to their pandemic-related safety regulations and guidelines. What does this mean for your hotel? As your state changes its guidelines to reflect the status of the pandemic, proactive preparation will be key to a smooth transition back to normal hotel life. Stay inRead more

“The biggest impressions are in the smallest details.” When it comes to hotel service, it’s often the seemingly insignificant items that can make the biggest impact on a guest’s overall experience. From key cards to valet tags, branding the supplies you have in stock is even more important during these uncertain times for hospitality. ReadRead more

In the midst of a global pandemic, many people hold different levels of concern and take their own precautions to stay protected against the virus. Some are worried about contact with others, work hard to stay home, wear masks at all times, and maintain distance. Others aren’t as concerned and may be actively continuing theirRead more

When guests come to visit your hotel, the check-in process is almost always their first point of contact with employees. This interaction can quickly set the tone for the rest of their stay. During the global pandemic, it’s necessary to change some of your normal check-in protocols in relation to national and local safety guidelines.Read more

Each step of your hotel’s reopening plan has been thoughtfully designed – you have proper safety measures, sufficient cleaning supplies on hand, and protocols in place should an emergency occur. All of the big items are ready to go, but have you sufficiently prepared the smaller details? It’s likely the little items – the onesRead more

At this point, most hotels have already stocked the basic personal protective equipment (PPE) required to open. You likely have a supply of face masks, sneeze guards, and signage on hand and ready to go. To help your hotel elevate the guest experience for those traveling during COVID-19, customization can take the guesswork out ofRead more

Across the country, safety guidelines are consistent – as your hotel reopens, facemasks are necessary. Requiring both guests and employees to wear face masks in public areas keeps everyone safe, eases worries, and reduces liability for you as an owner. While all face masks are beneficial to your reopening plan, disposable face masks, in particular,Read more

Guests visiting your hotel come from all walks of life and all parts of the world; there is no way to control where your guests are coming from. As we watch the global pandemic unfold, it is clear there are differences in case count and acceleration of spread from city to city. Because of this,Read more

Hotels come in all shapes and sizes, and each one has its own unique set of needs to run successfully. As we transition into reopening, each hotel will have different requirements for setting up safety guidelines. When it comes to properly protecting your guests and employees, there are many different ways to go about it.Read more