To be a leader in the hospitality supply industry, we need a team of the best and brightest behind the scenes. At Front Desk Supply, we are meticulous in our search for top talent – people with a passion for hospitality and a customer-first mentality. We want to highlight some of the amazing members of our team to give you a glimpse into the inner workings of Front Desk Supply.
This month, we are highlighting members of our fulfillment team, Laura and Jose!
What’s Their Role?
As members of our fulfillment team, Laura and Jose manage and process all of our orders to ensure products are sent off to clients efficiently and effectively. They work hard to oversee orders and make sure everything is filled on time. Laura has been working with Front Desk Supply for a little over a year now, while Jose has been on Front Desk Supply’s fulfillment team for about two years. Before that, they had each been in the industry for many years, amassing over 40 years of combined experience between the two of them. Both Laura and Jose’s main focuses at Front Desk Supply are ensuring that packages are shipped correctly and that all customers are well served.
Why Front Desk Supply?
When asked, Laura notes that she loves working with Front Desk Supply because “not only is it easy and entertaining, but their staff is great to work with and definitely make the job more enjoyable.” She likes how smoothly Front Desk Supply’s processes are, and sees that they have built their business into a high-functioning machine. Jose loves working with Front Desk Supply mainly for the people. “Everyone is very supportive, hardworking, and kind, and it is a pleasure to be part of the team,” he says. Their favorite parts of the job revolve around customer satisfaction – when orders are timely and inventory is updated, it makes for a happy customer.
Get to Know Them!
To get to know them a little better outside of work, we’ve gathered a few fun facts about Laura and Jose:
What is your favorite food?
Laura: I love pizza and hot wings.
Jose: Carne Asada is my favorite, hands down.
Where is your dream travel destination?
Laura: I have been to Mexico one time and would love to go again!
Jose: Istanbul, Turkey.
What is your face mask of choice?
Laura: I prefer masks with fun patterns and thicker material.
Jose: I like disposable masks – they are easy and convenient.
Running a successful hotel during these times includes having a strong team on your side. Front Desk Supply is here to help your hotel fully prepare for each and every challenge.
Many of the items on our checklist are available for purchase on our new website.
In order to keep our team healthy and safe, we have taken precautions, and all team members that are not needed in producing or warehousing activities are working from home. Further, we have built additional redundancy in our supply network. Although we have not experienced any significant delays in our supply chain, we will continue to monitor changes and will utilize alternate vendors if needed to ensure we can hold to our normal lead times. We are in close contact with our shipping partners and will advise our customers of any widespread issues affecting delivery.
Front Desk Supply is here to support your hotel. We encourage you to reach out to us at [email protected] if you have any questions or concerns about us, our team, or our products.